Refund policy

30-Day Money-Back Guarantee

We want you to love True Standard. If you're not happy with your first order of any product, tell us within 30 days of delivery and we'll refund it.

How it works

  • First order of each product: contact us within 30 days of delivery and we'll refund the product price, even if the box is opened or empty. You don't need to send anything back.
  • Later orders (including subscription renewals): we accept returns of unopened products within 30 days of delivery. Send them back in their original condition, and we'll refund the product price once they arrive.
  • One guarantee per customer per product. The guarantee covers one refund per product per household.

How to request a refund

Email hello@trytruestandard.com with your order number and the email used at checkout. We'll reply within 2 business days. For returns, we'll send you the return address. Please don't send products back without contacting us first.

Refund timing

Approved refunds go back to your original payment method (card or PayPal) within 5–10 business days, depending on your bank.

What's not refundable

  • Shipping fees paid on orders under $50
  • Orders refunded under this guarantee before
  • Products bought from anyone other than True Standard or an authorized seller

Damaged, wrong or missing items

If your order arrives damaged, incorrect or incomplete, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund at no cost to you.

Subscriptions

You can cancel a subscription at any time (see our Subscription Policy). If a renewal was charged before you cancelled and hasn't shipped yet, contact us and we'll cancel and refund it. Shipped renewals follow the "later orders" rule above.

Contact

Venture Accelerator LLC, 6407 Magnolia St, Suite 126, Milton, FL 32570
hello@trytruestandard.com · +1 (786) 574-6216