Shipping policy

Where we ship

We currently ship within the United States, including APO/FPO/DPO addresses. We don't ship internationally yet.

Shipping cost

  • Free U.S. shipping on orders over $50.
  • Free shipping on every subscription order.
  • Orders under $50: the shipping rate is shown at checkout before you pay.

Processing time

Orders are packed and shipped within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12 pm ET on Friday ship the next business day.

Delivery time

Most U.S. orders arrive in 3–5 business days after shipping. Alaska, Hawaii, U.S. territories and APO/FPO addresses can take longer.

Tracking

You'll get an email with a tracking link as soon as your order ships.

Address changes

Need to change your address? Email us as soon as possible. We can update it until the order ships. We're not responsible for orders delivered to an address entered incorrectly at checkout, but we'll help you track them down.

Lost or stolen packages

If tracking shows your package as delivered but you can't find it, check with neighbours and your local post office, then email us within 7 days. We'll work with the carrier to resolve it.

Damaged or missing items

See our Refund Policy. We'll make it right.

Contact

hello@trytruestandard.com · +1 (786) 574-6216